Refund Policy

At Out & About, we want to make our trips and social experiences as clear and straightforward as possible. This Refund Policy explains when refunds may or may not be available for bookings made with us.
 

1. General Refund Policy

Once a payment has been made, it is non-refundable, except where a refund is expressly provided for under these Terms & Conditions.

By making a payment, you acknowledge and agree to this Refund Policy.

2. Guest Cancellations

If you choose to cancel your booking:

More than 90 days before departure

Any payments made beyond the required non-refundable deposit may be considered for a refund at Out & About's discretion, after deducting any costs that cannot be recovered by Out & About.

89–30 days before departure

No refund is guaranteed.

Any refund will be considered solely at Out & About's discretion and may be subject to unrecoverable costs.

Less than 30 days before departure

No refunds will be provided.

This includes cancellations made due to changes in personal circumstances, travel arrangements, illness, or inability to attend.

3. Non-Refundable Deposits

All deposits paid to secure a place on an Out & About trip are non-refundable.

A booking may be cancelled if the remaining balance is not paid by the stated payment deadline. In such circumstances, payments already made may be forfeited.

4. Replacement Guests

If you are unable to attend, you may contact Out & About to discuss whether your place can be transferred to another eligible guest.

A replacement guest is not guaranteed and must be approved by Out & About.

If a suitable replacement is found, Out & About may offer a partial refund at its discretion, after deducting any applicable costs or fees.

5. Cancellation by Out & About

If Out & About cancels a trip, guests will receive a refund of monies paid directly to Out & About, subject to any applicable legal requirements.

Out & About will not be responsible for costs paid to third parties, including:

• Flights

• Travel insurance

• Airport transfers

• Additional accommodation

• Visas

• Other travel or personal expenses

Guests are strongly encouraged to purchase comprehensive travel insurance to protect against such costs.

6. Trip Changes

Out & About may make reasonable changes to an itinerary, accommodation, activities or timings where circumstances require.

Reasonable itinerary changes do not automatically entitle guests to a refund or compensation.

7. Force Majeure

Out & About may cancel, postpone or make changes to a trip because of circumstances outside its reasonable control, including severe weather, natural disasters, government restrictions, pandemics, strikes, civil unrest or significant transport disruption.

Refunds in such circumstances will be handled in accordance with applicable law and the circumstances of the cancellation.

Out & About is not responsible for third-party costs that guests may incur as a result.

8. How Refunds Are Processed

Where a refund is approved, it will generally be made to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

9. Questions About Refunds

If you have questions about a cancellation or refund, please contact Out & About at:

Email: Outandaboutstays@gmail.com

Please include your full name, trip details and booking information when contacting us.

10. Agreement

By making a booking or payment with Out & About, you confirm that you have read and understood this Refund Policy and agree to its terms.
 

This Refund Policy should be read together with the Out & About Terms & Conditions.